Terms and Conditions

Artwork Submission

Below is a list of the main terms that are applicable to all orders placed with BECO DPW Limited.

No order will go to design/print/production until payment has been made in full.

No order will go to design/print/production until print-ready artwork has been received or all artwork required for design by BECO DPW Limited to allow for design to be completed.

Artwork must be 1) in CMYK, 2) have a resolution of 300dpi, 3) have a 2mm bleed, 4) be the correct dimensions, and 4) be supplied in the correct file format.

Where graphic design for print/production is completed by BECO DPW Limited, at the request of the client, clear and concise instructions must be received in writing for completion of graphic design, including logo artwork (in correct format required by BECO DPW Limited), text required in the document/artwork design, images (except where supplied by BECO DPW Limited as part of the commission), exact dimensions (where not a standard size) and orientation of the chosen design.

In circumstances where this information is ommitted or not supplied by the client in writing, the design is created from the client's brief supplied verbally as accurately as possible. Commissioned work cannot be rejected and will not be re-designed where completed in the absence of clear written instructions. For further details see 'Proofs and Errors' below.

Minor alterations will be made on any design artwork provided will be made on a up to three occasions. Further additions or amendments to the design, or complete format changes resulting in a re-design will be made at additional charge.

All print/production will be returned within a set turnaround, folllowing receipt and clearance of full payment.

Turnarounds come into effect at 10am on first working day after payment is made (For further details see payment terms) and artwork is approved.

For example: if payment is made at 3pm on Tuesday then the first working day is Wednesday.

Confirmation of approval of the proof artwork is required by e-mail before any artwork is sent to print/production.

Please label disks and files clearly. Do not include files that are not connected to the print job.

BECO DPW Limited cannot be held responsible for printing/production of goods from incorrect files if proofs are not supplied or requested.

If a seperate delivery address is not stated on order the goods will be delivered to the invoice address.

BECO DPW Limited will not be responsible for tracking deliveries on behalf of the customer. A consignment number can be obtained on request to allow tracking.

Lost, missing, or damaged deliveries must be reported in writing within 3 working days of delivery due date for claims to be made.

All complaints must be submitted in writing within 3 working days.

Preliminary Work

All preliminary work undertaken whether experimentally or otherwise will be charged at current rates.

Quotations

BECO DPW Limited will not be bound by any price quoted on the telephone. A firm quotation in writing shall be the only binding form and deemed valid only after BECO DPW Limited have received and approved artwork.

Proofs and Errors

An extra charge will be made for major corrections, amendments, alterations in style or content and for corrected proofs. On request proofs are available for customers approval.

Clear and concise instructions must be received in writing for completion of graphic design; where ommitted the design is created from the brief supplied.

No responsibility or liability will be accepted by BECO DPW Limited for- (i) any errors after the proofs have been approved by the customer or (ii) for any material for which the customer has given instructions that allow for artists' license (iii) any errors in spelling or grammar made by our designers where proofs have been submitted to the customer.

Any orders taken by telephone will be accepted only at the customer's own risk. Order details and signature should accompany all posted orders.

Proofs are deemed to have been approved at the point of receipt whether or not a signature has been received. Proofs are not colour calibrated and no responsibility will be accepted for deviations in colour from the proof supplied.

Any complaints about services provided or work supplied deemed by the buyer to be the fault of BECO DPW Limited should be submitted in writing within 7 days of delivery or receipt of invoice, whichever occurs sooner.

After this date all goods and/or services will be deemed to be acceptable for use. Any usage of the goods supplied will be deemed as acceptance of the goods. BECO DPW Limited shall only consider financial recompense upon return of the goods in full, or that part of the supply deemed unacceptable.

Payment

Payment by the Client is required on placing the order for any commissions. The commissioned work will not be commenced and/or supplied until payment has been received in full.

All invoices must be paid for in full within thirty days of date of issue. Invoices will be issued on commission of work.

Discount is provided at the sole discretion of BECO DPW Limited. Where a Client is deemed to be in default of payment and/or these terms and conditions, the discount will be withdrawn and the applicable invoice/s amended, resulting in full charges being applied for which discount was previously provided.

Graphic, printed media or other products or services provided remain the property of BECO DPW Limited until paid for in full. BECO DPW Limited reserve the right to remove websites of Clients who are in default of payment. Additional charges will be payable in these circumstances to re-instate the website; this also applies where a Client instructs BECO DPW Limited to remove a website for whatever reason, unless the Client wishes to terminate the business relationship. Transfer of domain names will not take place if there is any default or arrears of fees.

In the event of the processing of the customer's order being suspended or delayed as a result of any act or omission on the part of the customer for a period of 30 days, BECO DPW Limited shall be entitled to payment for that part of the work relating to the customer's order which has been processed.

If the customer fails to supply requested information or approval and/or further written instructions for minor amendments for supplied artwork for approval for a period exceeding 10 working days, thus preventing the completion of the order, BECO DPW Limited will be entitled to invoice for the full amount.

If the customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to BECO DPW Limited, BECO DPW Limited shall be entitled: - to cancel the contractor or suspend any further deliveries to the customer; to appropriate any payment made by the customer as BECO DPW Limited may think fit (notwithstanding any purported appropriation by the customer); and to charge the customer with all costs and expenses involved in collecting the overdue payment.

If credit card details have been used to make previous payments we reserve the right to draw any overdue balance from the card if we are unable to obtain payment by any other method.

A Finance Charge will be made on unpaid balances at the rate of 8% above the Bank of England base rate per month. This charge will be computed by applying the monthly rate to the statement value at the start of each calendar month, until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest). The buyer shall be liable to pay same in the event of late payment even after payment of the principal sum, acceptance of which does not absolve the buyer from liability for such interest.

Payment with 30-day terms, where granted, shall be at the discretion of BECO DPW Limited and may be subject to completion of an application form for credit. 30-day terms are subject to withdrawal at any time. A credit limit of £500 applies for all 30-day accounts and will only be increased upon written application and further approval. Any account exceeding this limit will be judged to be a failed payment, and become due immediately with interest chargeable from the date of invoice. Deliveries of order will be suspended on all overdue accounts. Any cheques returned or stopped will be charged to the customer at £10 per instance, and accounts will be placed immediately on stop.

Clients who are in default of payment will not have their website re-instated until payment is received, cleared and up to date. Costs and charges incurred in hastening the payment of an outstanding balance will be chargeable to the Client.

Domain names are renewed automatically on an annual basis on behalf of Clients by BECO DPW Limited unless the Client instructs us otherwise. The renewal fees will be invoiced to the Client accordingly at current advertised rates. Domain names remain the property of BECO DPW Limited until such time as any outstanding amounts relating the registration and/or other products or services supplied to the client by BECO DPW Limited.

All invoices for work undertaken will be issued in advance and are to be paid in full prior to the delivery of the commissioned work; unless previously agreed in advance. Invoices for the annual renewal of domain names, hosting, maintenance and updates to websites will be issued prior to the period concerned and must be paid for in full, unless previously agreed otherwise in writing.

All charges are subject to change without prior notice. BECO DPW Limited reserves the right to alter prices at any time without prior notice.

Where a Client chooses to terminate a business relationship with BECO DPW Limited all outstanding fees are payable prior to transfer of any domain names.

Delivery

Goods will be delivered by the most economical means by a carrier of our choice. Should the customer specify another means i.e. "overnight AM" the additional charges will be for their account. If the company undertakes to deliver the goods on or before a stated date, it shall use its best endeavours to comply therewith, but in the event of late delivery, the buyer shall not be entitled to vary or cancel the order nor shall BECO DPW Limited be liable for any resultant damages consequential or otherwise occasioned by reason of a delay.

Any damages caused in transit are the sole responsibility of the carrier and shall be governed by their terms and conditions. Responsibility for all insurance claims resulting shall lie with the client. BECO DPW Limited only use couriers who insure goods for their value at point of sale.

The signature of any employee or agent of the buyer is proof of receipt. In the event that BECO DPW Limited cannot or do not obtain a signature the risk in the goods will nonetheless be born by the client.

The buyer will be liable for any additional carriage, storage charges, losses or damages arising if the customer refuses to take delivery of the goods ordered.

The Company reserves the right to make partial deliveries. Goods in each delivery or part delivery shall be considered sold under separate contract, which may be invoiced separately. Neither any non-delivery, nor shortages in delivery nor any claim by the Buyer in respect of any delivery or part delivery shall entitle the Buyer to reject any other goods.

Additional work/update to Websites

Initial alterations to the content of a website are included within the first two weeks of the site being online following construction. Thereafter any updates are chargeable at our standard rates.

Any work carried out after the initial construction of the website is subject to an update charge; packages of updates are available for Clients who wish to regularly update their website. Clients who have not previously requested an update package will be charged the standard single update charge that is applicable.

Where a Client wishes to upgrade their website, a standard fee will apply for the additional page/s required.

In circumstances where additional pages are created by BECO DPW Limited at no charge to the Client, over and above the original commission, BECO DPW Limited reserves the right to remove any such addtional pages and revert the site to the original number of commissioned pages for the website, at any time.

Search engine optimisation is completed on initial creation of the site and monitored closely for the first three months. Thereafter requests from Clients for alterations will be subject to our standard update charges. No guarantees about the search engine rankings of Client websites are made by BECO DPW Limited.

Client Website Updates

Updates to Client websites are chargeable at the current published price list at the time of request, either individually or as part of an update package. Submissions by Clients for inclusion on their website must be legible and free from all but minor, occasional errors. Where a Client repeatedly submits content that requires lengthly alteration and correction additional fees will be payable.

BECO DPW endeavours to apply updates to a website within 48 hours of receipt, but this is not guaranteed. BECO DPW Limtied does not offer a guaranteed time period for updates to be applied to a website.

By prior arrangement a system can be put in place where the Client has limited access to update chosen sections of their website. Fees are payable for this facility.

The Client is responsible for the personal computer where the software is installed, ensuring the operating system software is up-to-date (including any latest security patches), that it has an up-to-date firewall and antivirus software. All fees for the firewall, anti-virus software, operating system software and internet fees are payable by the Client. At any time BECO DPW may request to inspect a computer to ensure the Client has met the criteria, before or after installation of the software. Refusal will be a breach of our terms and conditions and result in termination of business, without refund.

Clients must not post content on their websites that breaches our standard terms and conditions. In particular, content posted must not be personal to, derogatory or aimed at a particular individual, company, group or organisation.

Any complaints received from third parties as a result of content posted by Clients will be investigated. Any content deemed inappropriate may be removed by BECO DPW and any further action taken that may be deemed necessary, including terminating the facility for Clients to update the website. The decision of BECO DPW is final. Fees for work carried out by BECO DPW as a result of action deemed necessary will be chargeable to the Client.

BECO DPW Limited will not be held responsible for any content posted by Clients. The Client agrees to indemnify BECO DPW Limited from any legal action brought against BECO DPW Limited as a result of content posted by the Client.

All updates to websites made by Clients must not alter the integrity of the website and must maintain the full accessiblity of the site, to the level stated for the site for the specified code (to World Wide Web Consortium standards). Clients who fail to ensure that the integrity and accessibility is maintained to the required standard may have the facility withdrawn at any time at the discretion of BECO DPW Limited; in such circumstances no refunds, in part or in full, will be provided. Where a Client does not ensure that the updates meet accessibility standards the Client will indemnify BECO DPW Limited from any legal action brought by a third party against BECO DPW Limited.

Support to rectify problems with the software installed on the computer or updates to the Client's website will be chargeable at our standard rates. BECO Webdesign does not offer support to rectify problems with the computer hardware or software installed by the Client.

Upgrades/Downgrades to Websites

When commissioning a website, a Client is committed to that commissioning contract for a twelve (12) month period. If during that twelve (12) month contract a Client wishes to change any part of the package, then the exisiting contract will cease, without any refunds, and a new contract will take effect. The Client will be responsible for any additional costs in the setting up of the new contract, including any design work, site maintenance, additional software and any administration charges that are deemed necessary by BECO DPW Limited. It will be the responsibility of the Client to make sure all payments for changes are paid in full before any work is carried out on the website.

E-mail set-up

A Client may wish to have e-mail accounts set-up in their Microsoft Outlook Express software to integrate with their website e-mail addresses. If the Client is unable to set-up the account/s then BECO DPW Limited will be able to do this for the Client.

However, BECO DPW Limited accepts no responsibility for any problems experienced with the e-mail accounts, the operating system or any other problem relating to the hardware or software of the Client's computer. Any e-mail accounts created by BECO DPW Limited on behalf of the Client is done so entirely at the Client's risk.

BECO DPW Limited is not responsible for the browser, anti-virus, firewall, spam filter, anti-spyware or anti-trojan software, nor any other e-mail accounts created by the client.

Following initital set-up of the e-mail account further support to the Client is chargeable at our standard published rate at the time that e-mail technical support is required. BECO DPW Limited reserves the right and may choose to sub-contract this work as deemed necessary.

Services and Packages

BECO DPW Limited reserves the right to amend and/or improve the services and packages available, along with prices, without prior notice.

Offers and Discounts

Offers or discounts provided (including additional package/service benefits offered free of charge) by BECO DPW Limited to Clients may be withdrawn at any time, without prior notice.

Renewal of package/services

Services and packages for websites are renewable annually. The Client may choose to renew the website service/package, including upgrading or downgrading the package previously chosen from the range of packages and services available, at the time of renewal. BECO DPW Limited reserves the right not to renew a service/package or business with a Client on the renewal date.